At Ishna, we want you to love your purchase. If something isn’t right, we’re here to help.

Return Eligibility
• Item must be unused and unworn
• Original tags and packaging intact
• Return requested within 7 days of delivery

Non-Returnable Items
• Customized or made-to-order pieces
• Items damaged due to customer handling
• Hygiene-sensitive accessories (if applicable)

Return / Exchange Process
1. Contact us:
  Email: orders@theishna.com / support@theishna.com
  Phone/WhatsApp: +91 9519985199
2. Share order number and reason for return
3. Provide photos/video if item is damaged or wrong
4. After approval, we arrange pickup or guide return shipping

Refund Timeline
• Refund processed after inspection
• Refund mode: original payment method or store credit
• Time frame: 3–5 working days

Exchange Policy
• Exchanges available for size, color, or alternate item (based on availability)
• If item unavailable, refund or store credit will be issued

Damaged or Wrong Product Delivered
• Inform within 24 hours
• Share unboxing video/photos
• Replacement or refund will be done immediately

Order Cancellation
• Orders can be cancelled within 12 hours
• Once shipped, cancellation not possible