Welcome to Ishna. By using our website and placing an order, you agree to the following terms and conditions.

1. General
• These terms apply to all users of theishna.com.
• Terms may be updated anytime.
• Continued use means acceptance of updates.

2. Product Information
• We aim for accurate descriptions and images.
• Slight variations may occur due to lighting/screen settings.
• Product details, pricing, and availability may change without notice.

3. Pricing & Payments
• Prices are listed in INR unless stated otherwise.
• Taxes/charges shown at checkout.
• Payment required before processing unless COD is selected.
• Secure third-party gateways are used.

4. Order Confirmation
• Confirmation sent via email/WhatsApp after placing an order.
• Orders may be cancelled if:
  - Payment issues
  - Stock unavailability
  - Incorrect customer information
  - Suspicious activity

5. Shipping & Delivery
• Refer to Shipping Policy for full details.
• Delivery estimates vary by courier/location.
• We are not responsible for courier delays, weather issues, or incorrect addresses.

6. Returns & Exchanges
• Follow guidelines in Return Policy.
• Items must meet eligibility criteria for approval.
Only same day or within one week return is accepted.
No exchange for used products.

7. Cancellation Policy
• Cancellations allowed within 12 hours if unshipped.
• No cancellation after shipment.

8. Intellectual Property
• All website content (images, text, logos, designs) belongs to Ishna.
• Copying or redistribution is prohibited.

9. Customer Responsibilities
• Provide accurate contact and shipping details.
• Track order using provided tracking information.
• Ensure availability to receive delivery.

10. Limitation of Liability
• Ishna is not liable for:
  - Delays caused by courier
  - Incorrect address submitted by customer
  - Damages after delivery
• Product misuse or mishandling is not covered.

11. Use of Website
• You agree not to misuse website features.
• You agree not to attempt unauthorized access.
• You may not use the website for fraudulent activities.

12. Contact
For any questions or concerns:
orders@theishna.com
support@theishna.com
connect@theishna.com
+91 9519985199